Privacy Policy

1) Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties.

A. Information You Provide to Us

You may provide:

• Business and contact information: name, business name, email, phone number, shipping/billing address
• Wholesale account information: resale certificate (if applicable), tax ID/EIN, business verification documents
• Order information: products purchased, quantities, order history, returns, exchanges, and customer support messages
• Payment information: we do not store full payment card numbers; payments are processed through secure payment providers
• Communications: emails, chats, call logs (may be recorded where permitted), customer service requests
• Marketing preferences: newsletter subscription, SMS opt-in/out preferences

B. Information We Collect Automatically

When you visit the Site, we may automatically collect:

• Device and usage data: IP address, browser type, device type, operating system
• Site interactions: pages visited, time on site, click behavior, referral sources
• Cookies and tracking technologies (see Section 6)

C. Information from Third Parties

We may receive information from:

• Payment processors (transaction confirmations)
• Shipping carriers (delivery confirmation)
• Advertising platforms (analytics and campaign performance)
• Fraud prevention services
• Business verification services (if used)

2) How We Use Your Information

We use your information to:

• Process wholesale orders and manage fulfillment and delivery
• Create and manage accounts (including wholesale/reseller accounts)
• Confirm business eligibility for wholesale pricing and tax exemptions (if required)
• Provide customer support and respond to inquiries
• Send order updates, invoices, and shipping notifications
• Detect and prevent fraud, abuse, or suspicious transactions
• Improve the Site and shopping experience through analytics
• Send marketing messages (only if you opt in, and you can opt out anytime)
• Comply with legal obligations and enforce terms and policies

3) How We Share Your Information

We do not sell your personal information in the traditional sense. We may share your information only as needed:

A. Service Providers

We may share with vendors who help operate our business, such as:

• Payment processors
• Shipping and logistics providers
• Email/SMS platforms
• Hosting and security providers
• Analytics providers
• Accounting and invoicing platforms

These providers are authorized to use information only to perform services for us.

B. Business Transfers

If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, your information may be transferred as part of that transaction.

C. Legal Requirements

We may disclose your information if required to:

• comply with law, regulation, subpoena, or court order
• protect our rights, property, or safety
• investigate fraud or security issues

4) Wholesale/Reseller Account Verification

Because we sell wholesale lots, we may request business documentation such as:

• resale certificate
• EIN/tax ID
• business license (if applicable)
• other verification documents

We use this information to:

• confirm eligibility for wholesale pricing
• determine tax-exempt status where applicable
• prevent fraud and unauthorized wholesale purchases

We store verification documents securely and only as long as needed for business and legal purposes.

5) Data Retention

We retain personal information only for as long as necessary to:

• provide services
• maintain order records and support
• meet legal, accounting, and tax requirements
• resolve disputes
• enforce agreements

When no longer needed, we securely delete or anonymize your information.

6) Cookies and Tracking Technologies

We use cookies and similar technologies to:

• remember your preferences
• enable shopping cart functionality
• analyze traffic and site usage
• improve user experience
• support advertising campaigns (when applicable)

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

7) Your Choices and Rights

A. Account and Marketing Preferences

You can:

• update your account information by logging in (if available)
• unsubscribe from marketing emails using the link in our emails
• opt out of SMS marketing by replying STOP (if SMS is used)

B. Michigan Residents

Michigan does not currently have a single consumer privacy law equivalent to California's CCPA/CPRA. However, we still provide privacy best practices and protections consistent with U.S. standards and applicable federal law.

You may request:

• access to the personal information we hold about you
• correction of inaccurate information
• deletion of certain information (where legally permitted)

To request, contact us (see Section 12).

C. Other State Privacy Rights

If your state provides additional consumer rights (for example California, Virginia, Colorado, Connecticut, Utah), you may have rights such as:

• knowing what data is collected
• deleting personal information (with exceptions)
• opting out of targeted advertising (where applicable)

We will respond according to applicable laws based on your location.

8) Payment Security

All payment transactions are handled by secure third-party payment processors. We do not store full credit card numbers. We use commercially reasonable security measures to protect your information.

9) Data Security

We take reasonable administrative, technical, and physical steps to protect your information, including:

• secure hosting and encryption where appropriate
• access control and authentication measures
• monitoring for unauthorized access

However, no system is 100% secure. You share information at your own risk.

10) Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can delete it.

11) Third-Party Links

Our Site may include links to third-party websites (such as shipping carriers or payment providers). We are not responsible for the privacy practices of those sites.

12) Contact Us

If you have questions or requests about this Privacy Policy, contact:

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new Effective Date. Continued use of the Site means you accept the updated policy.